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Contagioushair.com Complaint - disappointed with service
Contagioushair.com Complaint

Contagioushair.com Complaint


disappointed with service

I ordered my hair on 8/3/ and the funds were immediately withdrawn which I was fine with. What I was not fine with is no contact at all and I reached out to them 4 times via email and phone calls after 2 weeks of no response. After 1 month and finally at my wits end, I put in a complaint to paypal to investigate. Of course, I soon as I did that they sent a delivery confirmation that was dated Sept 1st. I received the package on Sept 7th without a receipt or an apology for the inadequate level of service. For the quality product they portray the service was indeed the worst I have ever experienced online and I would never order from them again. Not because the quality is not good since it seems fine, but because of the complete dismissal of my inquiries and lack of customer service. I do not think I would have received my item had I not put in a complaint to paypal. Please think twice before ordering from this vendor.

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consumermvp says: (8 years ago)
Please reach out to Paypal still as it is their vendor. There is a time limit so please do asap. Also reach out to your credit card compay or debit card company to initiate dispute of the charge for nonreceipt. Please be sure to give them the details so they don't have to go back and forth with you. Even if they were already paid they will investigate and take back the funds if the merchant does not respond. I hope this helps. good luck.

Jessica92 says: (8 years ago)
Hi, this is Jessica.
i ordered form contigioushair,com on August 5, and still till this day i havent recieved my item, i need some advice on how to get my item and or money back, i didnt go through paypal under my account but they did go through paypal, am trying so hard to find a way. is there any possible way i can get my item/money?

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